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A bad online review doesn’t have to hurt-that is, if a nutrition firm already has a recovery strategy in place.
Customer Lobby, an online-reviews service provider, includes a service that calls your customers, solicits their feedback over the phone, and then transcribes the reviews to text for easy posting online. It also syndicates these reviews-as well as those it secures from people who know how to use keyboards-across the Web, including Facebook, Twitter, Bing, Google, and Yelp.
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