A bad online review doesn’t have to hurt-that is, if a nutrition firm already has a recovery strategy in place.
Generally, the best solution is a private, offline response to a consumer that offers a concrete solution to his or her complaint and essentially turns a negative customer experience into a positive one. And if your business is in the wrong, own it and make authentic amends.
“On Yelp, a business owner can respond privately or publicly,” Yelp’s Lowe says. “We recommend starting with a private, diplomatic response.” Specifically, Lowe recommends using this script:
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The Nutritional Outlook Podcast Episode 33: Keeping up with contract manufacturing
July 26th 2024Nutritional Outlook talks to Lauren Samot, commercial innovation leader, and Blayney McEneaney, sales executive at Vitaquest International, about trends within the contract manufacturing space, and the ways in which contract manufacturers like Vitaquest keep up with the market and differentiate themselves from the competition.