A bad online review doesn’t have to hurt-that is, if a nutrition firm already has a recovery strategy in place.
Generally, the best solution is a private, offline response to a consumer that offers a concrete solution to his or her complaint and essentially turns a negative customer experience into a positive one. And if your business is in the wrong, own it and make authentic amends.
“On Yelp, a business owner can respond privately or publicly,” Yelp’s Lowe says. “We recommend starting with a private, diplomatic response.” Specifically, Lowe recommends using this script:
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The Nutritional Outlook Podcast Episode 29: 2024 Ingredients to Watch
January 31st 2024Nutritional Outlook interviews Scott Dicker, market insights director from market researcher SPINS, about ingredients and product categories nutraceutical and nutrition product manufacturers should watch in 2024.